Explore Our Support Services
In-Home Personal Care
We deliver personalised support to help you maintain your independence and quality of life in your own home. Our friendly trained support workers will help assist you with personal care tasks such as bathing, dressing, grooming, and mobility, ensuring safety and dignity in daily routines.
Community & Social
We create a personalised support plan that helps you stay connected and engaged by assisting with social networking, shopping, attending events, and participating in community activities. We support you in achieving your personal goals and enjoying life to the fullest.
Bowel Care
We understand the importance of specialised and compassionate care for participants. Our experienced and highly trained team is here to provide dignified, safe, and effective bowel management support, ensuring comfort and promoting the overall well-being of our participants.
Catheter Care
We provide specialised care for participants requiring complex catheter management. Our team of experienced professionals includes a registered nurse offers compassionate and high-quality catheter care to ensure participants' comfort, safety, overall well-being and reduce any complications.
Diabetes Management
We provide specialised support for participants who require support to manage their condition safely and effectively. Our experienced team ensures that participants with diabetes receive the care they need to maintain their health, prevent complications, and lead fulfilling lives.
Enteral Peg Feeding
We offer specialised support for participants who require assistance with tube feeding due to their medical conditions. Our experienced team provides safe, effective, and dignified care to ensure participants receive the nutrition they need while maintaining their health and well-being.
Mouth Care Management
We provide specialised support for participants who require assistance with maintaining oral hygiene due to their medical condition or disability. Our experienced team ensures that participants receive the oral care they need to prevent complications, promote comfort, and maintain overall health.
Seizure Management
We provide specialised support for participants living with epilepsy or other conditions that result in seizures. Our experienced and compassionate team ensures participants receive the necessary support to manage and reduce the risk of seizures, promoting safety and quality of life.
Mealtime Management
We provide specialised support for participants who need assistance with safe eating due to swallowing difficulties (dysphagia) or other medical conditions that affect their ability to eat and drink safely. Our team are trained to deliver compassionate care that prioritises the health, safety, and comfort.
Support Coordination
We offer services to help NDIS participants understand and implement their NDIS plans. Our Support Coordinators work closely with participants to connect them with service providers, build their capacity to manage their plans independently, and ensure they are making the most out of their funded supports.
Our Participant Onboarding Journey
Initial Contact
✅ Participant or representative reaches out via phone, online booking, email, or referral.
✅ Complimentary consultation scheduled to discuss needs, goals, and available services.
Consultation & Assessment
✅ One-on-one consultation with the participant to assess support needs.
✅ Review of NDIS plan, goals, and funding allocation.
✅ Develop a tailored support plan aligned with participant’s objectives.
Service Agreement & Care Plan
✅ Draft and review the Service Agreement outlining services, roles, and responsibilities.
✅ Finalise the individual care plan, which may include personal care, community participation, or therapy needs.
✅ Registered Nurse develops clinical care plans if applicable (e.g., bowel care, PEG feeding).
Onboarding & Team Assignment
✅ Assign dedicated support workers, and if applicable, complex care professionals.
✅ Participant receives a welcome pack with contact and online login information to view support and service details.
✅ Establish a schedule for ongoing support based on participant preferences and quote.
Commencement of Services
✅ Services begin, with regular communication and updates from the support team.
✅ Participant’s care is monitored closely, ensuring satisfaction and adjustments as needed.
Ongoing Review & Monitoring
✅ Regular check-ins to review progress and ensure services continue to meet participant’s needs.
✅ Formal Progress report and review reports scheduled quarterly, or as required, to update care plans or goals.
Ready to join the iSeekSupport Family?
Complete our onboarding form, and we’ll take care of the rest with care
Contact Us Today!
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Book Complimentary Consultation
Book a 30 or 60-minute consultation, online or in-person, with a Support Relationship Manager. We'll answer your questions and provide you with the best onboarding experience possible.
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Call Us 1800 960 068
We’re available to answer all your inquiries by phone Monday to Friday, 9:00 AM to 5:00 PM, excluding public holidays.
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Chat with Us Chat or Email
Live Chat available Monday to Friday 9:00am to 5:00pm.
Email: Contactus@iseeksupport.au
Email: Support@iseeksupport.au
