Complex Mealtime Management
We provide specialised Mealtime Management services for participants who need assistance with safe and supported eating due to swallowing difficulties (dysphagia) or other medical conditions that affect their ability to eat and drink safely. Our team of professionals is trained to deliver compassionate care that prioritizes the health, safety, and comfort of each participant during meals.
What is Mealtime Management?
Mealtime management involves providing support to individuals who are at risk of choking, aspiration, or other complications related to eating and drinking. For participants with dysphagia or other eating difficulties, managing meals safely is essential to prevent aspiration pneumonia, malnutrition, or dehydration.
Our Mealtime Management services include:
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Preparing and assisting with modified diets (pureed, soft, or thickened fluids)
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Monitoring participants during meals to ensure safety
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Assisting with feeding for participants who require support
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Managing choking risks and other complications related to swallowing
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Collaborating with speech pathologists and dietitians to implement safe mealtime plans
Our Approach
Our Mealtime Management service ensures that participants receive individualised care that meets their specific dietary needs. Care plans are developed and monitored by a Registered Nurse, ensuring that participants are supported in a way that promotes safe eating practices. These plans are reviewed regularly, with progress notes prepared every three months and care plan reviews every six months to ensure the mealtime strategies remain effective.
We work closely with participants, families, and healthcare professionals to ensure that mealtime management is both safe and enjoyable, helping participants maintain their nutritional intake without compromising safety.
NDIS Support Category and Code
Our Mealtime Management services fall under the NDIS Core Supports category, specifically under High Intensity Daily Personal Activities (NDIS Support Code: 0104).
This category covers participants with high-risk, complex care needs who require specialised assistance with eating and drinking.
Pricing
Our services are aligned with the NDIS Pricing Arrangements and Price Limits for High Intensity Daily Personal Activities (Code 0104).
Pricing will vary based on the level of care required. Please contact us for a personalised quote based on your NDIS plan and care requirements.
Who is Eligible?
Participants eligible for Mealtime Management services include individuals who:
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Have difficulty swallowing (dysphagia) or are at risk of choking
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Require assistance with eating and drinking to avoid complications such as aspiration or malnutrition
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Have specific dietary needs requiring food modification (pureed, soft, or thickened fluids)
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Need supervision or assistance during meals to ensure safety
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Have Mealtime Management included as part of their NDIS plan under High Intensity Daily Personal Activities (Code 0104)
Our team ensures that your NDIS plan covers the necessary mealtime support and coordinates all required services for your care.
Why Choose Us?
Highly Skilled Support Staff: Our support workers are trained in high-intensity mealtime management, ensuring that participants receive safe and effective assistance with their meals.
Nurse-Developed Care Plans: All care plans are developed and monitored by a registered nurse, ensuring that participants’ unique mealtime needs are addressed safely.
Collaborative Care: We work closely with healthcare providers, including speech pathologists and dietitians, to ensure that each participant’s mealtime plan is optimised for their specific needs.
Our Services Includes
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Catheter insertion, removal, and replacement
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Monitoring and cleaning of the catheter site to prevent infection
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Regular drainage of urinary catheters and assistance with catheter bags
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Troubleshooting catheter blockages or leaks
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Assistance with intermittent catheterization
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Development of personalized catheter management plans by a registered nurse
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Progress notes every three months and care plan reviews every six months
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Education for participants and caregivers on managing catheter care at home
How We Ensure Quality Care
We maintain strict standards in line with the NDIS Practice Standards and follow best practices for catheter care management. Our team is trained to handle high-intensity needs with utmost care, ensuring safety, hygiene, and comfort.
Our Participant Onboarding Journey
Initial Contact
✅ Participant or representative reaches out via phone, online booking, email, or referral.
✅ Complimentary consultation scheduled to discuss needs, goals, and available services.
Consultation & Assessment
✅ One-on-one consultation with the participant to assess support needs.
✅ Review of NDIS plan, goals, and funding allocation.
✅ Develop a tailored support plan aligned with participant’s objectives.
Service Agreement & Care Plan
✅ Draft and review the Service Agreement outlining services, roles, and responsibilities.
✅ Finalise the individual care plan, which may include personal care, community participation, or therapy needs.
✅ Registered Nurse develops clinical care plans if applicable (e.g., bowel care, PEG feeding).
Onboarding & Team Assignment
✅ Assign dedicated support workers, and if applicable, complex care professionals.
✅ Participant receives a welcome pack with contact and online login information to view support and service details.
✅ Establish a schedule for ongoing support based on participant preferences and quote.
Commencement of Services
✅ Services begin, with regular communication and updates from the support team.
✅ Participant’s care is monitored closely, ensuring satisfaction and adjustments as needed.
Ongoing Review & Monitoring
✅ Regular check-ins to review progress and ensure services continue to meet participant’s needs.
✅ Formal Progress report and review reports scheduled quarterly, or as required, to update care plans or goals.
Ready to join the iSeekSupport Family?
Complete our onboarding form, and we’ll take care of the rest with care
Contact Us Today!
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Book Complimentary Consultation
Book a 30 or 60-minute consultation, online or in-person, with a Support Relationship Manager. We'll answer your questions and provide you with the best onboarding experience possible.
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Call Us 1800 960 068
We’re available to answer all your inquiries by phone Monday to Friday, 9:00 AM to 5:00 PM, excluding public holidays.
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Chat with Us Chat or Email
Live Chat available Monday to Friday 9:00am to 5:00pm.
Email: Contactus@iseeksupport.au
Email: Support@iseeksupport.au
