National Contact Centre open Monday to Friday 8am to 8pm (local time). Phone: 1800 800 110 Email: enquiries@ndis.gov.au
Complete the online complaint form now
Call 1800 035 544 (free call from landlines) or TTY 133 677.
Need an interpreter?
National Relay Service: ask for 1800 035 544
Contact Centre is open Monday to Friday 9am – 6.30pm AEDT. We are closed public holidays.
For life-threatening situations and other emergencies, call 000
Participant Easy Read Document
This document tells you about your privacy and your personal information.
We use your personal information to work with you to design supports and care that meets your needs.
Personal information can include:
It is iSeekSupport’s responsibility to keep your personal information private and safe.
We only share your information with others if you say “yes”, or if the law says we must.
When asked to share your information with government agencies (like the NDIS) you can say ‘no’.
This means you opt-out of sharing your personal information.
We will ask you to sign an information consent form.
The form gives us your approval to use your personal information.
On the form, we also ask you to include all of the people you are happy to share your personal information with.
Your information will only be shared with people who you have said can see it, like:
You have rights when it comes to the management of your personal information.
You can:
Call 1800 960 068
Operating Hours 9am to 5pm Monday to Friday, excluding Public Holidays.
Call 0451 331 550, On-Call Outside Care Team Hours Only