Complex Catheter Care
We provide specialised care for participants requiring complex catheter management. Our team of experienced professionals offers compassionate and high-quality catheter care to ensure participants’ comfort, safety, and overall well-being.
What is Complex Catheter Care?
Complex catheter care involves the management and maintenance of urinary catheters for participants who cannot manage this independently due to a medical condition or disability. Proper catheter care is essential to prevent infections, blockages, and other complications, ensuring participants’ health is well-maintained.
Our services cater to participants with the following catheter types:
-
Indwelling Urinary Catheters (IDC)
-
Suprapubic Catheters
-
Intermittent Catheters
Our Approach
Our approach to complex catheter care is person-centred and delivered with dignity and respect.
All care plans are developed by a Registered Nurse, ensuring individualised and appropriate management. These care plans are continuously monitored for effectiveness, with progress notes prepared every three months and care plan reviews every six months. We collaborate with participants, families, and healthcare professionals to provide a holistic care experience.
NDIS Support Category and Code
Our Complex Catheter Care services fall under the NDIS Core Supports category, specifically under High Intensity Daily Personal Activities (NDIS Support Code: 0104).
This category supports participants with high-level care needs, including catheter management.
Pricing
Our services are aligned with the NDIS Pricing Arrangements and Price Limits for High Intensity Daily Personal Activities (Code 0104).
Pricing will vary based on the level of care required. Please contact us for a personalised quote based on your NDIS plan and care requirements.
Who is Eligible?
Participants eligible for our Complex Catheter Care service include those who:
-
Have a disability or medical condition that requires ongoing catheter management
-
Require assistance with catheter insertion, cleaning, and maintenance
-
Need support to manage their indwelling, suprapubic, or intermittent catheter
-
Are at risk of urinary tract infections (UTIs) or other catheter-related complications
-
Have complex catheter care included in their NDIS plan under High Intensity Daily Personal Activities (Code 0104)
We ensure participants receive the necessary support to manage their catheter effectively and avoid complications.
Why Choose Us?
Highly Skilled Support Staff: Our team is experienced and fully trained in catheter management, including high-risk procedures and sterile techniques.
Nurse-Developed Care Plans: Each participant receives a tailored catheter management plan created and monitored by a registered nurse, with frequent progress reviews.
Compassionate and Dignified Care: We prioritise participant comfort, privacy, and dignity in all catheter care procedures.
Collaborative Care: We work alongside healthcare professionals to ensure continuity of care and adherence to medical recommendations.
Our Services Includes
-
Catheter insertion, removal, and replacement
-
Monitoring and cleaning of the catheter site to prevent infection
-
Regular drainage of urinary catheters and assistance with catheter bags
-
Troubleshooting catheter blockages or leaks
-
Assistance with intermittent catheterization
-
Development of personalized catheter management plans by a registered nurse
-
Progress notes every three months and care plan reviews every six months
-
Education for participants and caregivers on managing catheter care at home
How We Ensure Quality Care
We maintain strict standards in line with the NDIS Practice Standards and follow best practices for catheter care management. Our team is trained to handle high-intensity needs with utmost care, ensuring safety, hygiene, and comfort.
Our Participant Onboarding Journey
Initial Contact
✅ Participant or representative reaches out via phone, online booking, email, or referral.
✅ Complimentary consultation scheduled to discuss needs, goals, and available services.
Consultation & Assessment
✅ One-on-one consultation with the participant to assess support needs.
✅ Review of NDIS plan, goals, and funding allocation.
✅ Develop a tailored support plan aligned with participant’s objectives.
Service Agreement & Care Plan
✅ Draft and review the Service Agreement outlining services, roles, and responsibilities.
✅ Finalise the individual care plan, which may include personal care, community participation, or therapy needs.
✅ Registered Nurse develops clinical care plans if applicable (e.g., bowel care, PEG feeding).
Onboarding & Team Assignment
✅ Assign dedicated support workers, and if applicable, complex care professionals.
✅ Participant receives a welcome pack with contact and online login information to view support and service details.
✅ Establish a schedule for ongoing support based on participant preferences and quote.
Commencement of Services
✅ Services begin, with regular communication and updates from the support team.
✅ Participant’s care is monitored closely, ensuring satisfaction and adjustments as needed.
Ongoing Review & Monitoring
✅ Regular check-ins to review progress and ensure services continue to meet participant’s needs.
✅ Formal Progress report and review reports scheduled quarterly, or as required, to update care plans or goals.
Ready to join the iSeekSupport Family?
Complete our onboarding form, and we’ll take care of the rest with care
Contact Us Today!
-
Book Complimentary Consultation
Book a 30 or 60-minute consultation, online or in-person, with a Support Relationship Manager. We'll answer your questions and provide you with the best onboarding experience possible.
-
Call Us 1800 960 068
We’re available to answer all your inquiries by phone Monday to Friday, 9:00 AM to 5:00 PM, excluding public holidays.
-
Chat with Us Chat or Email
Live Chat available Monday to Friday 9:00am to 5:00pm.
Email: Contactus@iseeksupport.au
Email: Support@iseeksupport.au
