Support Coordination (Level 1 & Level 2)
We offer expert Support Coordination services to help NDIS participants understand and implement their NDIS plans. Our Support Coordinators work closely with participants to connect them with service providers, build their capacity to manage their plans independently, and ensure they are making the most out of their funded supports.
What is Support Coordination?
Support Coordination is a service provided under the NDIS to help participants connect with appropriate service providers and make informed decisions about their care. It ensures that participants have the right support to pursue their goals, increase independence, and navigate the complexities of the NDIS system.
There are different levels of Support Coordination services available based on the participant’s needs:
Level 1: Support Connection
Support Connection helps participants understand their NDIS plan and link them with service providers who can help meet their goals. It focuses on assisting participants in building their confidence and independence in managing their NDIS supports.
Level 2: Coordination of Supports
Coordination of Supports goes a step further by offering more complex support. It helps participants coordinate their various services and supports, resolve any issues that arise, and ensure that their NDIS plan is used effectively. Level 2 also focuses on helping participants build long-term skills to manage their supports independently.
Our Approach
Our experienced Support Coordinators are dedicated to ensuring that each participant’s NDIS plan is tailored to their individual goals, needs, and preferences. We work closely with participants, families, and carers to ensure that all services are well-coordinated and seamlessly delivered.
We offer:
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Tailored guidance on understanding the NDIS plan and available funding
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Connecting participants with service providers, including therapists, support workers, and community services
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Helping to navigate the NDIS system, ensuring participants receive the maximum benefit from their plan
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Resolving challenges and barriers that may arise when coordinating multiple services
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Building capacity so participants can eventually manage their own supports with greater independence
NDIS Support Category and Code
Our Support Coordination services fall under the NDIS Capacity Building Supports category, specifically within the Coordination of Supports section. The level of service (Support Connection or Coordination of Supports) will depend on the individual participant’s plan and needs.
- Support Connection (Level 1)
- Coordination of Supports (Level 2)
Pricing
Our services are aligned with the NDIS Pricing Arrangements and Price Limits for Support Coordination. The cost will vary based on the level of support required (Level 1 or Level 2). Please contact us for a personalised quote based on your NDIS plan and the level of support coordination needed.
Who is Eligible?
Participants eligible for Support Coordination include individuals who:
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Need assistance to understand their NDIS plan and connect with appropriate service providers
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Have multiple services or providers that require coordination and ongoing management
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Want to build their skills to manage their NDIS plan independently
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Have Support Coordination (Level 1 or Level 2) included as part of their NDIS plan under Capacity Building Supports
Our team ensures that your NDIS plan covers the necessary support to help you navigate and optimize your funded services.
Why Choose Us?
Experienced Support Coordinators: Our team has extensive experience in navigating the NDIS system, ensuring that participants receive the best possible outcomes from their NDIS plans.
Participant-centred Approach: We place participants at the heart of everything we do, ensuring that the services and supports arranged are aligned with their personal goals and preferences.
Tailored Support: Whether you need basic guidance or more complex support coordination, we tailor our services to meet your specific needs and build your capacity for long-term independence.
Ongoing Support and Monitoring: We provide continuous monitoring and assistance to ensure that participants’ plans remain on track and are being used effectively.
Our Services Includes
Level 1: Support Connection
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Helping participants understand and activate their NDIS plans
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Connecting participants with relevant service providers
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Supporting participants in building skills to manage their own plan over time
Level 2: Support Connection
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Coordinating multiple service providers to ensure seamless support
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Assisting participants with resolving any issues that arise with service providers or funding
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Ensuring participants are using their NDIS plan to its fullest potential
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Helping participants build the capacity to manage and coordinate their own services in the future
How We Ensure Quality Care
We are committed to delivering high-quality, participant-focused support coordination that is compliant with NDIS Practice Standards Our experienced Support Coordinators work closely with each participant, empowering them to navigate the NDIS system with confidence and clarity.
Our Participant Onboarding Journey
Initial Contact
✅ Participant or representative reaches out via phone, online booking, email, or referral.
✅ Complimentary consultation scheduled to discuss needs, goals, and available services.
Consultation & Assessment
✅ One-on-one consultation with the participant to assess support needs.
✅ Review of NDIS plan, goals, and funding allocation.
✅ Develop a tailored support plan aligned with participant’s objectives.
Service Agreement & Care Plan
✅ Draft and review the Service Agreement outlining services, roles, and responsibilities.
✅ Finalise the individual care plan, which may include personal care, community participation, or therapy needs.
✅ Registered Nurse develops clinical care plans if applicable (e.g., bowel care, PEG feeding).
Onboarding & Team Assignment
✅ Assign dedicated support workers, and if applicable, complex care professionals.
✅ Participant receives a welcome pack with contact and online login information to view support and service details.
✅ Establish a schedule for ongoing support based on participant preferences and quote.
Commencement of Services
✅ Services begin, with regular communication and updates from the support team.
✅ Participant’s care is monitored closely, ensuring satisfaction and adjustments as needed.
Ongoing Review & Monitoring
✅ Regular check-ins to review progress and ensure services continue to meet participant’s needs.
✅ Formal Progress report and review reports scheduled quarterly, or as required, to update care plans or goals.
Contact Us Today!
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Book Complimentary Consultation
Book a 30 or 60-minute consultation, online or in-person, with a Support Relationship Manager. We'll answer your questions and provide you with the best onboarding experience possible.
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Call Us 1800 960 068
We’re available to answer all your inquiries by phone Monday to Friday, 9:00 AM to 5:00 PM, excluding public holidays.
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Chat with Us Chat or Email
Live Chat available Monday to Friday 9:00am to 5:00pm.
Email: Contactus@iseeksupport.au
Email: Support@iseeksupport.au
