Complex Mouth Care
We provide specialised Complex Mouth Care services for participants who require assistance with maintaining oral hygiene due to their medical condition or disability. Our experienced team ensures that participants receive the oral care they need to prevent complications, promote comfort, and maintain overall health.
What is Complex Mouth Care?
Complex mouth care involves assisting participants who cannot independently perform oral hygiene tasks such as brushing teeth, cleaning dentures, or managing oral infections. Proper mouth care is essential to prevent oral infections, gum disease, and other complications that can arise from poor oral hygiene.
Our Complex Mouth Care services include:
-
Brushing and flossing teeth
-
Cleaning and maintaining dentures
-
Oral care for participants with swallowing difficulties (dysphagia)
-
Managing dry mouth (xerostomia) and oral infections
-
Regular monitoring of the mouth for signs of infection or complications
Our Approach
Our approach to Complex Mouth Care focuses on dignity, respect, and individual needs.
Care plans are developed and monitored by a Registered Nurse, ensuring that each participant receives personalised, effective oral care that addresses their specific condition. Care plans are reviewed regularly, with progress notes prepared every three months and care plan reviews every six months.
We collaborate with participants, their families, and healthcare providers to ensure that oral care is delivered effectively, preventing discomfort, infections, and complications.
NDIS Support Category and Code
Our Complex Mouth Care services fall under the NDIS Core Supports category, specifically under High Intensity Daily Personal Activities (NDIS Support Code: 0104).
This category supports participants who require high-intensity care, including specialized mouth care.
Pricing
Our services are aligned with the NDIS Pricing Arrangements and Price Limits for High Intensity Daily Personal Activities (Code 0104).
The cost will depend on the level of care required. Please contact us for a personalised quote based on your NDIS plan and individual needs.
Who is Eligible?
Participants eligible for our Complex Mouth Care service include those who:
-
Have a disability or medical condition that affects their ability to perform oral hygiene independently
-
Require assistance with brushing, flossing, or denture care
-
Have conditions such as dysphagia, making oral care more complex
-
Are at risk of oral infections, gum disease, or other complications due to poor oral hygiene
-
Have Complex Mouth Care included as part of their NDIS plan under High Intensity Daily Personal Activities (Code 0104)
Our team will help ensure your NDIS plan covers the necessary oral care and coordinate all required services.
Why Choose Us?
Highly Skilled Support Staff: Our staff is fully trained in high-intensity oral care, ensuring participants receive thorough and effective mouth care that prevents complications.
Nurse-Developed Care Plans: Every care plan is created and overseen by a registered nurse, ensuring that participants’ oral care needs are addressed with precision and care.
Compassionate and Dignified Care: We prioritise participant comfort and dignity, ensuring that all mouth care procedures are performed in a respectful, compassionate manner.
Collaborative Care: We work with dental and healthcare professionals to ensure that participants receive comprehensive and coordinated oral care.
Our Services Includes
-
Brushing and flossing teeth to maintain oral hygiene
-
Cleaning and maintaining dentures
-
Managing dry mouth and treating oral infections
-
Monitoring for signs of oral infection, gum disease, or other complications
-
Providing oral care for participants with dysphagia or other medical conditions
-
Care plans developed by a registered nurse, with progress notes prepared every three months and reviews every six months
-
Education for participants and caregivers on maintaining oral hygiene at home
-
Support for participants who need help with oral care tools and techniques
How We Ensure Quality Care
We maintain strict standards in line with the NDIS Practice Standards and follow best practices for catheter care management. Our team is trained to handle high-intensity needs with utmost care, ensuring safety, hygiene, and comfort.
Our Participant Onboarding Journey
Initial Contact
✅ Participant or representative reaches out via phone, online booking, email, or referral.
✅ Complimentary consultation scheduled to discuss needs, goals, and available services.
Consultation & Assessment
✅ One-on-one consultation with the participant to assess support needs.
✅ Review of NDIS plan, goals, and funding allocation.
✅ Develop a tailored support plan aligned with participant’s objectives.
Service Agreement & Care Plan
✅ Draft and review the Service Agreement outlining services, roles, and responsibilities.
✅ Finalise the individual care plan, which may include personal care, community participation, or therapy needs.
✅ Registered Nurse develops clinical care plans if applicable (e.g., bowel care, PEG feeding).
Onboarding & Team Assignment
✅ Assign dedicated support workers, and if applicable, complex care professionals.
✅ Participant receives a welcome pack with contact and online login information to view support and service details.
✅ Establish a schedule for ongoing support based on participant preferences and quote.
Commencement of Services
✅ Services begin, with regular communication and updates from the support team.
✅ Participant’s care is monitored closely, ensuring satisfaction and adjustments as needed.
Ongoing Review & Monitoring
✅ Regular check-ins to review progress and ensure services continue to meet participant’s needs.
✅ Formal Progress report and review reports scheduled quarterly, or as required, to update care plans or goals.
Ready to join the iSeekSupport Family?
Complete our onboarding form, and we’ll take care of the rest with care
Contact Us Today!
-
Book Complimentary Consultation
Book a 30 or 60-minute consultation, online or in-person, with a Support Relationship Manager. We'll answer your questions and provide you with the best onboarding experience possible.
-
Call Us 1800 960 068
We’re available to answer all your inquiries by phone Monday to Friday, 9:00 AM to 5:00 PM, excluding public holidays.
-
Chat with Us Chat or Email
Live Chat available Monday to Friday 9:00am to 5:00pm.
Email: Contactus@iseeksupport.au
Email: Support@iseeksupport.au
