Get To Know Us
As a Registered NDIS Provider, iSeekSupport is passionate about providing great disability support. Furthermore, since 2018, we’ve been working hard to put our clients in the driver’s seat by offering them integrity, choice and flexibility with NDIS Registered Services.
In addition, our team understands that each of our client’s needs are unique, so we design individualised plans considering their family members and other support networks as valued resources to ensure they get the best possible care.
Meet The Team That Started It All!
Eneias Rocha
With over 20 years of experience in youth work and disability services, I began my career in 2004 with the Child, Youth, and Family department in New Zealand. After relocating to Sydney in 2011 and working in the NDIS sector, I identified the need for more innovative, participant-centered support, which led to the launch of iSeekSupport in 2018. Driven by a mission to offer comprehensive services, I founded iSeekCare, BeVisible Marketing Agency, and MyProviderHub—now all part of the Support Umbrella Group. Our focus is on streamlining operations for NDIS providers while ensuring high-quality care for participants, with iSeekCare striving to become Australia’s top franchised NDIS provider. My passion for continuous learning, creativity, and transparency fuels my efforts to revolutionize the delivery of support services.
Craig Kavanagh
As the Chief Operations Officer of Support Umbrella Group, I lead a diverse portfolio of brands, including iSeekSupport. My passion for innovation and out-of-the-box thinking has driven me to develop cutting-edge solutions that streamline the NDIS sector. Starting during COVID-19, I transitioned from a contract role with iSeekSupport to full-time leadership, launching new ventures and contributing to the formation of the Support Umbrella Group. MyProviderHub, one of my proudest achievements, is a web and mobile application designed to simplify operations and ensure compliance for NDIS providers. My mission, aligned with the Group's vision, is to provide comprehensive, high-quality, and compliant solutions under one roof to help NDIS providers thrive.
Why We Do, What We Do, With Passion!
Our Mission
At the heart of our company's mission is our desire to offer comprehensive solutions of unparalleled excellence, resulting in an exceptional customer experience that is pleasurable from beginning to end.
Our Vision
Our ultimate ambition is to establish ourselves as a renowned leader in our industry, dedicated to delivering only the best. Likewise, we care deeply about delivering top-notch quality and ensuring that our customers receive unparalleled value and satisfaction.
We Live & Breathe Our Values!
Book a complimentary consultation with one of our friendly staff today!
Human Focus
At the core of everything we do is a commitment to humanity. We believe businesses should prioritize people and their well-being, focusing on meaningful impact rather than solely on profit. Our approach ensures that care, compassion, and the needs of individuals always come first.
High Quality
High Quality is a core value that drives everything we do. We recognize that delivering exceptional quality is vital to maintaining customer satisfaction and trust. By using the best materials, resources, and techniques, we ensure our products and services consistently meet the highest standards.
Community
We believe in the power of community and recognize that our business is part of a larger network of individuals and organizations working toward a shared vision for a better future. Together, we strive to build meaningful connections and contribute to the well-being of those around us.
Integrity
At iSeekSupport, we define integrity as doing the right thing, even when no one is watching. We are committed to upholding ethical principles and standards, prioritising honesty and transparency in all of our interactions—whether with clients, partners, or even competitors.
Inclusion
Our commitment to inclusion goes beyond our employees, encompassing all stakeholders, including customers, suppliers, and partners. We believe inclusion is not just about diversity but about fostering a sense of belonging, ensuring that everyone feels welcomed, valued, and comfortable.
Innovation
At iSeekSupport, we understand the importance of staying ahead of the curve and continuously adapting to the evolving needs of our customers. Our commitment to innovation is embedded in every aspect of our operations, from product development to marketing strategies, ensuring we deliver cutting-edge solutions that meet and exceed expectations.
Our Participant Onboarding Journey
Initial Contact
✅ Participant or representative reaches out via phone, online booking, email, or referral.
✅ Complimentary consultation scheduled to discuss needs, goals, and available services.
Consultation & Assessment
✅ One-on-one consultation with the participant to assess support needs.
✅ Review of NDIS plan, goals, and funding allocation.
✅ Develop a tailored support plan aligned with participant’s objectives.
Service Agreement & Care Plan
✅ Draft and review the Service Agreement outlining services, roles, and responsibilities.
✅ Finalise the individual care plan, which may include personal care, community participation, or therapy needs.
✅ Registered Nurse develops clinical care plans if applicable (e.g., bowel care, PEG feeding).
Onboarding & Team Assignment
✅ Assign dedicated support workers, and if applicable, complex care professionals.
✅ Participant receives a welcome pack with contact and online login information to view support and service details.
✅ Establish a schedule for ongoing support based on participant preferences and quote.
Commencement of Services
✅ Services begin, with regular communication and updates from the support team.
✅ Participant’s care is monitored closely, ensuring satisfaction and adjustments as needed.
Ongoing Review & Monitoring
✅ Regular check-ins to review progress and ensure services continue to meet participant’s needs.
✅ Formal Progress report and review reports scheduled quarterly, or as required, to update care plans or goals.
Contact Us Today!
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Book Complimentary Consultation
Book a 30 or 60-minute consultation, online or in-person, with a Support Relationship Manager. We'll answer your questions and provide you with the best onboarding experience possible.
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Call Us 1800 960 068
We’re available to answer all your inquiries by phone Monday to Friday, 9:00 AM to 5:00 PM, excluding public holidays.
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Chat with Us Chat or Email
Live Chat available Monday to Friday 9:00am to 5:00pm.
Email: Contactus@iseeksupport.au
Email: Support@iseeksupport.au
